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TEXAS BALLET THEATER

Frequently Asked Questions

Here are some quick and easy answers to the questions we get asked the most.

How can I buy tickets?

Tickets may be purchased through Texas Ballet Theater by phone, online or in person. The Patron Services Center is located in our Fort Worth Administrative Office at 1540 Mall Circle, Fort Worth, 76116, next to Ridgmar Mall. Our regular business hours are Monday – Friday, 9 am to 6 pm. You can reach us toll free at 877.828.9200, option 1. On performance days, you can reach us at the venue box office beginning one hour before the performance.

I haven't received my tickets in the mail. Where are they?

If you selected mail as your shipment method and you have not received your tickets within 10 business days of your purchase, please call the Patron Services Center at 877.828.9200 and we will help you make alternate arrangements. If you purchased tickets within 7 days of a performance, they will be held at Will Call, even if you selected to receive them by mail.

What should I do if I lose my tickets?

Don’t worry – you can still see the performance. Call the Patron Services Center at 877.828.9200 or visit the venue box office one hour prior to show time to have your tickets reprinted. If you are a member of a group reservation, you will need to provide your seating location (section, row, and seat number).

How do I exchange a ticket?

Season package holders can exchange tickets between performances of the same production with no exchange fees. If exchanging for a ticket of higher value, the difference in price must be paid. Exchanges must be finalized at least 24 hours before your originally scheduled performance or fees will incur. Single tickets may be exchanged by paying a $10 per ticket exchange fee. If you are unable to make your performance, remember that ballet tickets make excellent gifts for friends! Texas Ballet Theater cannot refund ticket purchases. To exchange your tickets call the Patron Services Center at 877.828.9200.

How long is the ballet?

Exact running time can be found on the performance page.

What if I arrive late or need to leave my seat?

Latecomers will be seated at the earliest appropriate pause or during intermission. Closed-circuit television monitors are provided in the lobby until you are admitted to the theater. Please check the date and time on your tickets and allow ample time for traffic, parking, and weather. Please visit the restrooms before the performance or at intermission. If you must leave your seat, you will not be re-seated until the next appropriate break in the performance, which may be intermission.

What is a season package?

A Season Package grants you access to three or more performances in a single season. Season package subscribers receive exclusive benefits including discounts off regular ticket prices, payment plan options, priority seating, free ticket exchanges, and access to special events. The Nutty Nutcracker is not included in season packages. Please call the Texas Ballet Theater Patron Services Center at 877.828.9200 ext. 101 for more information or to purchase a season subscription.

Do you offer discounts for groups?

Discounts are available for groups of ten or more for most of our productions. Please call our Patron Services Center at 877.828.9200 Ext. 1 for more information on group and corporate discount programs.

Do you offer discounts for students?

Students may purchase one student rush ticket per valid student ID, in person at the venue box office beginning one hour prior to the performance. This offer does not include Box Tier seating. Students will receive the best available seats on the day of the performance. Valid only for certain performances. Call the Patron Services Center at 877.828.9200 to check availability.

Do you offer discounts for children?

No, all Texas Ballet Theater tickets are sold at the adult price. However, for children under two who do not need their own seat, a lap-child ticket may be purchased for just $10. Please understand that theater policy dictates that every person attending a performance must have a ticket, including all children and babies.

Do the venues offer booster seats?

Bass Performance Hall and the Winspear Opera House on the AT&T Performing Arts Center Campus offer booster seats for patrons.

Are the venues ADA compliant?

Yes, all Texas Ballet Theater venues are ADA compliant. Wheelchair and other disability assistance is provided by the venue. Please visit our venue page or call the Patron Services Center at 877.828.9200 for information on a particular venue.

What should I wear?

There is no specific dress code enforced at the ballet. Some patrons attend in jeans while others wear tuxedos and ball gowns. Generally, opening night performances are more formal and matinees are more casual.

What time do the venue and box office open?

Bass Performance Hall opens one hour prior to the scheduled performance time. The Winspear Opera House on the AT&T Performing Arts Center Campus open one-and-a-half hours prior to the scheduled performance time.

More information about the venues can be found here.